Online Service Integration Blueprint

Core components

Customer identity provider with MFA and role-based access.

CRM or LIMS API for orders, instruments, contacts and status events.

Certificate database with immutable audit trail and revocation state.

Server-side form validation, spam protection and rate limiting.

Encrypted file storage for certificates and attachments.

Transactional email service and activity logging.

Recommended implementation sequence

1. Secure enquiry API
2. CRM/LIMS order integration
3. Customer authentication
4. Status portal
5. Certificate verification
6. Courier and payment integrations

Minimum security controls

Area	Requirement
Authentication	MFA, password policy, session expiry, account lockout.
Authorisation	Customer users may access only their own company records.
Data protection	TLS, encrypted storage, backups and retention policy.
Auditability	Log certificate access, downloads, status changes and account events.
Availability	Monitoring, alerting, backups and tested restore process.
Privacy	GDPR notices, consent where required and data-subject workflows.