A transparent process reduces technical misunderstandings, avoids calibration of the wrong configuration and supports reliable turnaround planning.
We review model, serial number, accessories, requested measurands, range, application and deadline.
The agreed scope, turnaround, price and required shipment contents are confirmed.
The package, instrument identification, accessories and visible condition are checked.
Communication, detector behaviour, optics and software configuration are verified.
Wavelength, radiometric and other agreed quantities are measured using suitable reference standards.
Contributors relevant to the configuration and measurand are evaluated.
Results, deviations, certificate content and traceability are independently reviewed.
The instrument, accessories and documentation are securely packed and dispatched.
Turnaround assumes the instrument arrives operational and the agreed configuration is complete. The schedule may pause while customer approval is required for missing accessories, unexpected faults, repair, adjustment or a changed scope.
Express: target laboratory turnaround from 24 hours for pre-agreed, eligible work.
Priority: target turnaround from 72 hours.
Transport time is separate from laboratory turnaround.
